Refund and Reprint Policy

We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services and/or in response to our customers’ feedback. When we do make changes to this Policy we will revise the “last updated” date at the top of this Policy. Please make sure that you review it frequently as any time you place an order with ItWasMannie Studios, the current Returns/Refund/Reprint Policy will apply.

A refund or reprint will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us. When applicable, a refund will be issued within 14 business days of our receipt of the original product order.

Design + Animation

 Once a payment or deposit is made, 50% of your non-refundable. If no artwork has been submitted you the client a subjected for a 100% refund on your purchase. All Setup fees are nonrefundable as it is applied to costs immediately incurred in initiating services. If a project is cancelled or postponed, all monies paid are retained by ItWasMannie Studios and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Printing

The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:

• Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, and finished product size. ItWasMannie Studios does not make any changes on customer files.

• Printing fees are 100% non-refundable if printing cycles have begun. If a printing fee refund is requested prior to the commencement of printing cycles, a full refund of printing fees, less a $50 processing fee will be issued.

• Product that is delayed in production and/or shipping as a result of shipping company delays, acts of The Most High, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.

Shipping

The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:

• An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer’s expense if requested).

• The product is lost, delayed or returned to ItWasMannie Studios due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).

• Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.

• Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.

• Product that is delayed in production and/or shipping as a result of shipping company delays, acts of The Most High, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.